Privacy Policy.

Last updated: May 25, 2026

This Privacy Policy explains how South Star LLC, operating the South Star Home Services brand (“South Star Home Services”, “South Star”, “we”, “us”, or “our”), collects, uses, discloses, and protects information when you visit handyman.sstar.us, submit a request, or communicate with us by phone, text message, email, web form, or online platform.

By using the website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• ZIP code or service location
• Address, cross streets, or job location details you choose to provide
• Description of the requested handyman or home service work
• Photos of the item, wall, room, project area, or completed work
• Preferred timing or scheduling details
• Estimated budget
• Information you provide by phone, voicemail, SMS, email, web form, or online platform
• SMS consent status, if you choose to opt in to text messages
• Any other details you choose to send to us

We may also keep records of messages, emails, calls, voicemails, text messages, form submissions, photos, and other communications you send to us.

When you visit the website, we may collect basic technical information such as IP address, browser type, device type, pages viewed, referral source, and similar website usage data.

2. How We Use Your Information

We use the information we collect to:

• Respond to your handyman or home service request
• Review the project details and photos you provide
• Provide quotes, estimate ranges, or scheduling options
• Communicate with you by phone or email about your request
• Send SMS messages only if you separately opt in or initiate an SMS conversation with us
• Send appointment reminders, updates, and follow-up messages when allowed by your communication preferences
• Request additional photos, address details, timing details, or other job information
• Coordinate work with workers, helpers, subcontractors, or service providers when needed to complete your request
• Improve our website, services, and customer communication
• Maintain business records
• Protect against spam, fraud, abuse, or technical issues
• Comply with legal, tax, regulatory, or business obligations

3. Text Messaging and SMS Consent

If you choose to opt in to SMS messages, South Star Home Services, operated by South Star LLC, may send text messages about your handyman or home service request.

You may opt in by checking the separate optional SMS consent checkbox on our request form or by initiating an SMS conversation with our business number.

You do not have to agree to receive SMS messages to submit a request, request a quote, or receive service. SMS consent is not a condition of purchase or service.

SMS messages may include quote updates, estimate updates, scheduling, appointment coordination, appointment reminders, follow-up messages, photo requests, address or access questions, customer support, and other service-related communications.

SMS messages may include links to our website, quote request form, privacy policy, terms page, scheduling information, or project-related resources. SMS messages may also include phone numbers when needed for service coordination, customer support, appointment coordination, or communication with a worker or service provider related to your request.

Message frequency varies depending on your request and communication with us. Message and data rates may apply.

You may reply STOP to opt out of SMS messages at any time. You may reply HELP for help.

4. No Sale or Sharing of SMS Consent

We do not sell, rent, share, or transfer your phone number, mobile information, text messaging opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

We may share limited contact or job information with workers, helpers, subcontractors, or service providers only as reasonably necessary to respond to your request, coordinate service, schedule work, or provide customer support. They are not permitted to use your SMS consent or mobile information for their own marketing or promotional purposes.

5. How We Share Information

We do not sell your personal information.

We may share limited information with service providers that help us operate our website, email, text messaging, scheduling, analytics, security, forms, hosting, communication tools, or business systems.

We may also share limited job-related information with workers, helpers, subcontractors, or service providers when needed to review, schedule, coordinate, or complete your handyman or home service request.

These service providers may use information only as needed to provide services to us or to help complete your request. We do not allow service providers to use your mobile information or SMS consent for their own marketing or promotional purposes.

We may also disclose information when required by law, regulation, court order, legal process, or when necessary to protect our rights, property, safety, customers, or business.

6. Photos and Project Information

If you send photos or project details, we use them to understand the requested work, provide a quote or estimate range, plan the job, coordinate service, and communicate with you.

We will not use your project photos publicly as portfolio, advertising, or marketing materials without your permission.

7. Cookies and Similar Technologies

We may use cookies, local storage, analytics, security tools, spam prevention tools, or similar technologies to help the website function properly, understand website usage, improve performance, and protect forms from spam or automated abuse.

8. Data Retention

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, comply with legal obligations, and operate our business.

Uploaded lead photos may be stored temporarily for job review and service coordination. When information is no longer needed, we may delete, de-identify, or anonymize it.

9. Security

We use reasonable technical, administrative, and organizational measures to protect information. However, no website, email, phone, text messaging, or storage system is completely secure.

10. Your Choices

You may ask us to update, correct, or delete your information by contacting us.

If you opted in to SMS messages, you may opt out at any time by replying STOP.

You may contact us for help by replying HELP, calling or texting (424) 222-8877, or emailing handyman@sstar.us.

11. California Privacy Rights

California residents may have rights under California privacy laws, including the right to know, access, correct, delete, or limit certain uses of personal information, subject to applicable exceptions.

To make a privacy request, contact us using the information below.

12. Third-Party Websites and Services

The website may contain links to third-party websites, services, or platforms that we do not control. We are not responsible for the privacy practices of those third parties.

13. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

15. Contact Us

South Star Home Services
Operated by South Star LLC
Email: handyman@sstar.us
Phone/Text: (424) 222-8877
Website: https://handyman.sstar.us